Contact TimePilot Technical Support

Support Request Form

Product you're asking about:

TimePilot technical support is available to customers who have purchased a Technical Support Agreement or purchased their system in the last 30 days. Our support technicians are available Monday through Friday (excluding holidays) from 8:30 a.m. to 4:30 p.m. Central time.

We can be reached by:

Phone: 630.879.6400

E-mail: Please use the Support Request Form below. Requests for support that don't use the form may not be answered promptly.

Items with an asterisk are required.

Name*

Organization*

Phone*

Email*

Country

Would you like to receive our periodic newsletter with information on TimePilot products, tips on how to use those products and news about our flash sales?

Yes

Cloud-based system (you pay a monthly or annual fee; database is in the Cloud)

Locally based system (no monthly or annual fee; database on your server or PC)

TimePilot Extreme/Extreme Blue

TimePilot Vetro

TimePilot Tap

TimePilot PC

TimePilot Standard (2006-2010; no longer available)

TimePilot Standard (Pre-2006; no longer available)

iButton Reader

Other TimePilot Product

The following questions are optional, but answering them here may help your technical support specialist come to a quicker solution.

Software version number:
How do I find my version number?

Software serial number:
How do I find my serial number?

Operating System:

Number of companies set up in TimePilot software:

1 Company 2 Companies 3 or More Companies

Number of clocks in your system (Extreme/Extreme Blue, Tap, Vetro and Standard users only):

1 Clock 2 Clocks 3 or More Clocks N/A

Is your data on a local PC or a server?:

Local PC Server Don't Know

Do you have a support contract?

Yes No Don't Know

Please describe in detail the problem you're having:

Leave this empty (it's to stop spam):

Note: When you click the "Send" button, the information you entered into the form will be converted to an email by a company named Formspree, and then forwarded on to TimePilot's email system.