TimePilot Support Center: The Grand Tour

(Read the newsletter containing this article.)

Sometimes when you need help, it’s sitting there waiting for you.

TimePilot's Support Center, on the TimePilot.com web site, is a place where you can find guidance and advice on setting up and using your Extreme Blue, Vetro, Tap or TimePilot PC system.

There’s a link to the Support Center at the top of every page on the TimePilot web site. Here’s a look at what you’ll find there:

General assistance

General assistance screenshot

At the top of the page, in the red box, is a link to a form you can fill out to contact our tech support specialists. The form collects information that gives the tech support specialist information about your system. You can save yourself—and our specialists—a lot of time by using the form instead of just sending an email.

Below that is a section labeled “General Assistance.” This is where you’ll find a link to support information specific to each of our products. When you click the link you’ll be taken directly to the bottom of the page, where each product is pictured with its documentation.

In the General Assistance section you’ll also find frequently asked questions, software downloads and content from past editions of this newsletter, including questions and answers from our customers as well as articles that explain the ins and outs of the TimePilot software.


Documentation screenshot

Next is the documentation section. Here you can download cheat sheets that show how to extract a pay period—that’s crucial to using your system—and sheets designed to be posted next to a newly installed clock that will show your employees how to use it.

Also in this section is an article showing how to use the system for “job costing” and a handy chart that converts minutes into decimals. If you need your software’s serial number or want to know your software’s version number, click the link in the gray box for instructions.

Documentation (Continued) screenshot

If you’re exporting your data to one of the popular payroll software programs or services, you’ll find instructions here. You can also learn how to create a report with just the information your organization needs (“User-Defined Exports”). Also available are copies of the money back guarantee and return policy and the software license that you received when you purchased your system.

Individual products

Product-specific help screenshot

At the bottom of the page is a list of our timeclock systems and the documentation provided for each. Here you can get extra copies of the Quick Start Guide and other materials you received your with system. The most important links in these sections are those to the online Help files for users of the TimePilot software. There you'll find how to set up and use your timeclock system, a full explanation of how our systems work and an extensive glossary, which explains all the features of the software.

If you use an older TimePilot product like TimePilot Standard or TimePilot Extreme (both of which are no longer manufactured or sold by TimePilot), at the very bottom of the Support Center there's a link to a page with help for those products.